Cancellations /Terms & Conditions
Cancelations: We ask kindly if you could please respect our time. The time booked for you is booked soley for your use only and we don’t double book students. If you don’t want to do your lesson or can’t do it for whatever reason, please let us know early so we can give your booking time to another student. Making a booking also involves us spending time preparing a lesson plan specific to you. If you need to cancel, change, reschedule or similar, including not being able to make it for whatever reason including if you forgot, are suddenly being called into work or have exams or assignments suddenly due, please let us know at least a minimum of 24hrs WORKING DAY notice (Sat/Sun/Public holidays are not normal working days) otherwise the lesson will normally still be charged to you. Normal working days are Mon-Fri 9am-5pm & exclude Saturday, Sunday, Public holidays, during the weekend & after hours.
Driving test cancellations, changes, rescheduling or similar require a minimum of three (3) working days notice.
Lesson Packages and Gift Vouchers including any prepaid lessons and lesson credits including extra time have an expiry of 6 months from the date of issue and are non-transferable and non-refundable.
Traffic Fines & Infringements: We will endeavour to do our best to help you prevent any incidents but cannot guarantee 100% that you will not make any mistakes. According to government licensing rules, all driver licence holders are considered to know the road rules and be of suitable physical & mental condition to be able to follow the rules. If not, then they should advise the relevant licensing authorities. Due to these facts, any traffic infringements are deemed to have been able to have been controlled & prevented by the driver of the vehicle who will be considered solely responsible for the offence and not their passenger or instructor. For this reason we request and require you to not drive faster or beyond your ability in order to avoid accidents or traffic infringements or fines.
Lesson Payments: Lessons can be prepaid by Direct Deposit, Cash or Credit Card. Please put your name and date of the lesson as the reference so we know who the payment came from and which lesson the payment is for. Payments can take 1-2 days to clear and need to have cleared before your lesson.
Credit Cards payments incur a 2.3% surcharge.